Q1: How many days will sample be finished ? How about the mass production ?
A: The sample will be finished in 4-7 days, the lead time of mass production is generally 20 days around and specific case depends on quantity . If you are urgent order , we can delivery in 15 days.
Q2: Where is your factory located? How can I visit there?
A:Our factory is in Shenzhen, China. We can arrange to pick you up to our factory by car from Shenzhen airport or your local hotel. Warmly welcome to visit our factory.
Q3:How is the product pricing and when can I get the price?
A:We pricing the products as stated by the customers' choice on materials,printing,and other process. We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
Q4: When we create the artwork, what kind of format is available for printing?
A:
-The popular ones: PDF, AI, PSD.
-Resolution: no less than 300 DPI.
Q5:How do you choose the materials?
A: All our goods are made of best & environmentally friendly materials, which have the SGS certificate from the best suppliers.
Q6:If the products have some quality problem,how will you deal with it?
A: Each step of production and finished products will be inspected by QC department before shipping.If the quality problem of products caused by us, we will provide a replacement service.
Q7:Could you provide samples for test?
A:Yes, we provide free samples for customers,but customer should carry the freight charges.
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